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Terms of Service
Last updated 1 November 2026
These terms apply to everyone who opens an account and plays at FRENZY96.
By registering you agree to them. If anything here is unclear, ask our live
chat team before you deposit.
Who can open an account
- You must be 18 or older.
- One account per person.
- All balances, deposits and withdrawals are in Australian dollars (AUD).
- We send a verification code by SMS when you register, when you reset a
forgotten password, and when you change your password.
If your account says FROZEN
Our system automatically freezes an account that looks like a second account
for the same person. That only happens when the account shares at least two details
with another account, one of them the same device or the same bank account, and it
has never made a real deposit. Sharing a device on its own does not freeze an account.
This is how we stop one person opening several accounts to claim the same bonus more
than once. If this happened to you by mistake — for example you share a computer
and home internet with someone in your household — contact live chat and we will
review it. If you are logged in, open
Live Chat from the footer or the chat button on any page — our team is there 24/7. If you cannot log in (for example your account is frozen), message us on
Telegram.
Deposits
- Deposits are made by PayID or bank transfer. Minimum $10.
- You upload your transfer receipt, and our team checks it before the money
appears in your balance. This is usually done within 1 to 10 minutes.
- Deposit from a bank account in your own name.
Withdrawals
- Minimum withdrawal $50. Maximum $10,000 per request.
- Every withdrawal is checked by a person before it is paid.
- If you have claimed a bonus, its turnover requirement must be met first.
- Withdrawal quota: every deposit gives you a withdrawal quota of
a set multiple of the deposit (the Deposit page shows the exact figure as you
type the amount), and every withdrawal uses up quota. When your balance runs out (you lose it all, clear it,
or withdraw all of it), the quota starts again from your next deposit. Anything above your remaining quota is
forfeited automatically.
Your payout bank account
- You cannot change your saved bank account yourself. To change it,
contact live chat and our team updates it for you — this protects you if
someone else gets into your account.
- Every change to your payout details is recorded, and you get a notice in
your account. If you did not ask for the change, contact live chat straight away.
Bonuses and turnover
- New players can claim 40% on their first deposit and 60% on
their second, up to $300 each.
- Bonuses carry a turnover requirement — you need to wager a
multiple of the amount before it can be withdrawn. The exact terms are shown
on screen before you claim.
- You can always choose No bonus and keep your deposit free of any
turnover requirement.
- Bonuses are for genuine play. Opening extra accounts, or arrangements
designed only to clear turnover without real risk, will void the bonus.
When we may freeze or close an account
- More than one account belonging to the same person.
- Details that do not match the account holder, or that we cannot verify.
- Payments from or to a third party.
- Anything unlawful, or abuse of a bonus.
If we freeze an account we will tell you why when you ask, and your own funds
remain yours.
Games
Games are supplied by third-party studios and their results are produced by
those studios. A game round that is interrupted by a connection problem is settled
according to that studio's rules.
Problems and disputes
Talk to us first — most issues are sorted out in minutes. If you are logged in, open Live Chat from the footer or the chat button on any page — our team is there 24/7. If you cannot log in (for example your account is frozen), message us on Telegram.
If you are not happy with the answer, ask for it to be escalated and it will be
reviewed again.
Changes
We may update these terms. The date at the top shows when they last changed.