Since 14 September 2026, players have submitted 11 complaints through the complaint form in their account. 11 have been closed (11 resolved, 0 dismissed) and 0 are still open. These figures are worked out from our complaint records each time the site is updated, so they show the good and the bad as they are.
Last 30 days
Complaints received: 5
Closed: 5 (5 resolved, 0 dismissed). Still open: 0
Complaints with a written staff reply in the record: 2 of 5
Typical time to the first written reply: 5 minutes
Typical time from complaint to closing: 1 hour
Month by month
Month
Received
Closed
Open
Written reply
Typical first reply
Typical time to close
September 2026
6
6
0
2
2.7 days
5.4 days
October 2026
2
2
0
2
5 minutes
7.1 days
November 2026
3
3
0
0
—
26 minutes
What the complaints were about
Topic
Complaints
Deposits
5
Bonuses
2
Games
2
Technical
2
How complaints work at FRENZY96
Start with live chat, open 24 hours a day. Most issues are sorted out there in minutes.
If you are not happy with the answer, ask for it to be escalated.
You can also submit a complaint from your account. It gets its own record with a status and every reply.
Complaint records cannot be deleted by our staff, so every complaint stays on file, including how it was closed.
What these figures include
Only complaints submitted through the complaint form in a player's account, or logged there by our team for a player. Questions sorted out in live chat without a formal complaint are not counted.
Internal test accounts are left out.
"Written reply" means a staff reply written in the complaint record itself. A complaint can be closed without one, for example when it was dealt with in live chat.
"Typical" is the median, the middle value. With few complaints, a single case can move it a lot.
A complaint counts in the month it was submitted, in Sydney time.