How to Take a Break From Gambling: Account Freezes, Limits and Free Help

FRENZY96 · 11 November 2026

Taking a break is one of the most useful things you can do when gambling has stopped being fun, or when you simply want time away from it. This guide explains how to pause your play at FRENZY96, what happens when you do, and where to get free, confidential help in Australia.

Signs it may be time for a break

You spend more time or money than you planned to.
You try to win back what you have lost.
You hide how much you play from people close to you.
You borrow money to keep playing, or use money meant for rent, bills or food.
You feel anxious or low when you are not playing.

If any of these sound familiar, a break is worth taking now rather than later.

How to freeze your account

Ask our live chat team to freeze your account. Live chat is open 24 hours a day, 7 days a week, from the footer or the chat button on any page. If you cannot log in, message us on Telegram through the link on our terms page.

Once your account is frozen it is locked: you cannot log in or deposit. We will not reopen it just because you ask again the same day, which gives you time for the urge to pass.

Before you ask for the freeze

If you have a balance, you can ask live chat what happens to it before the freeze. Under our terms, if we freeze an account, your own funds remain yours.
Say clearly that you want the freeze as a break from gambling, so the team knows not to reopen it on a same-day request.
Remove the site from your home screen and bookmarks so it is not one tap away.
Tell someone you trust that you are taking a break. It is easier to stick to with support.

Limits instead of a full break

We do not currently offer self-service deposit limits or a self-exclusion tool on the site. If you want limits or a break, our team sets it up for you: just ask in live chat. For your own planning, our budget guide shows how to set a spending and time limit before each session.

Free, confidential help in Australia

Gambling Help Online: 1800 858 858, 24 hours a day, 7 days a week. Phone and online chat counselling at gamblinghelponline.org.au, free and confidential.
Lifeline: 13 11 14, for crisis support at any hour.
Your GP: you can also talk to your doctor.

Asking for help early makes it much easier to deal with. You must be 18 or older to hold an account at FRENZY96.

Read our responsible gambling page

Frequently asked questions

How do I freeze my FRENZY96 account?

Ask our live chat team, open 24/7. If you cannot log in, message us on Telegram through the link on our terms page.

What happens when my account is frozen?

It is locked so you cannot log in or deposit, and we will not reopen it just because you ask again the same day.

Can I set a deposit limit myself?

Not yet. We do not currently offer self-service deposit limits. Ask in live chat and our team sets limits up for you.

Is there a self-exclusion tool on the site?

Not currently. Ask live chat to freeze your account instead.

Where can I get help with gambling in Australia?

Gambling Help Online on 1800 858 858, 24/7, or Lifeline on 13 11 14 for crisis support at any hour. Both are free and confidential.