SMS Verification Codes: When You Get One and What to Do If It Doesn't Arrive
FRENZY96 ·
At FRENZY96 a one-time code sent by SMS confirms that the phone number on an account is really yours. It is what stops someone else opening an account on your number or changing your password. This guide explains when we send a code, how long it lasts, and what to check if it does not arrive.
When we send a code
When you register a new account.
When you reset a forgotten password.
When you change your password while logged in.
The code goes to the Australian mobile number on your account. Australian mobile numbers start with 04, for example 0412 345 678. Landline numbers cannot be used.
How long a code lasts
A code is valid for 5 minutes. After that, ask for a new one.
You can ask for a new code after one minute. Each new code replaces the last one, so if you asked twice, use the newest message.
After a few wrong entries the code stops working and you need to request a new one.
Code not arriving? Check these first
Wait a minute before asking again. A new request inside a minute is refused, and pressing the button repeatedly does not speed anything up.
Check the number. It must be an Australian mobile starting with 04.
Signing up with a number that already has an account? We do not send a sign-up code to a number that is already registered. You get a text saying the number already has an account instead. Log in, or tap Forgot password to reset it. It is one account per person.
Resetting a password? A reset code only goes to a number that is registered with us. If nothing arrives, you may have signed up with a different number.
Check your phone. Make sure it has signal and is not filtering texts from unknown senders.
Still nothing? Contact live chat, open 24/7 from the footer or the chat button on any page. If you cannot log in, message us on Telegram through the link on our terms page.
Keep your codes private
A code is only for you to type into the site yourself. Never read it out or send it to anyone, including someone who says they are from FRENZY96 support. Our team will not ask for your password or an SMS code. If you receive a code you did not ask for, someone may be trying to use your number: do not share it, and change your password. Our account security guide covers the rest.
After one minute. Each new code replaces the last one, so always use the newest message.
Why didn't I get a code when I tried to register?
If the number already has an account, we do not send a sign-up code. You get a text saying the number already has an account. Log in, or tap Forgot password to reset it.
Why is my password reset code not arriving?
A reset code only goes to a number registered with us. Check you are using the number you signed up with. If it still does not arrive, contact live chat.
Can I use a landline number?
No. You need an Australian mobile number starting with 04.